We recently changed to a custom domain in microsoft teams. After doing this we were unable to edit word documents. If you are unable to create .word/other documents on office.com after signing in to your "Microsoft Business" Basic account try these steps:
Easy solution:
- Clear browser cache
- Sign out/in
Easy solution 2
- Try another browser, like edge or chrome
Check permissions in your Microsoft account (Harder solution (if easy does not work))
- Clear your browser cache: Settings > clear browser cache
- Go to "admin > user > select user > permissions > show all"
- Add all permissions for your account
- Go into your windows 10 settings, add your Microsoft account (this "kicks" the microsoft platforms to update the latest settings)
- Log in again, try to create a word document
- If that does not work try changing browser to Edge or chrome
step 3:
Step 4: